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ESET Smart Security

  1. How do I know ESET Smart Security is updating correctly?
  2. Can I change how often ESET Smart Security attempts to update?
  3. Do I want the 32 bit version or the 64 bit version?

  1. How do I know ESET Smart Security is updating correctly?
    By default, ESET Smart Security checks every hour for a new update and is updated at least once a day with new virus definitions and occasional program updates. To verify that the latest virus signature updates have been received, follow the steps below. Updating the virus signature database

    1. Open ESET Smart Security by clicking the icon in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.

    2. The ESET Smart Security window will appear. Click Update on the left-hand menu.

    3. The Update window appears. The Update status should read: Update is not necessary - Virus signature database is up to date. (See Fig. 1-1 below).


    # If the message above is displayed, you are finished. If it is not displayed, click Update virus signature database now.


    If the virus signature database successfully updates, you are finished. If you receive an error regarding an incorrect username and password, click Cancel and then click on Enter User name and Password.


    Verify that your username and password are entered correctly. The following are EXAMPLES only:

    Username: AV-1234567
    Password: abcde12345

    NOTE: Please remember to enter your username and password exactly as they are written. The username and password are case sensitive and the hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure a blank character is not being included in the string. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.

    Click OK and try to update again by clicking Update virus signature database now.


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  2. Can I change how often ESET Smart Security attempts to update?

    By default, ESET Smart Security checks for virus signature updates every hour. In cases where limited network resources or bandwidth necessitate less frequent updates, this setting can be changed. Changes to the timing of virus signature updates are made through the Scheduler/Planner portion of ESET Smart Security. To access the Scheduler, follow the steps below:

    1. Open ESET Smart Security by clicking the icon in your Windows system tray or by clicking Start → All Programs → Eset → ESET Smart Security.

    2. Switch to Advanced Mode by clicking Toggle Advanced mode in the lower left corner of the main window, or by pressing CTRL + M on your keyboard.

    3. Click on Tools in the left column and then click Scheduler to view the main Scheduler/Planner page.

    4. In the Scheduled tasks window, right-click Regular automatic update and select Edit (See Fig. 1-1 below).


    Fig. 1-1

    5. The Edit task window will appear. Verify that Scheduled task: is set to Update. Click Next twice.

    6. The Task interval (min.): field is displayed. Enter the number of minutes the system is to wait between virus signature updates. For example, if the desired interval is 2 hours, enter 120 (See Fig. 1-2 below). After establishing the new interval, click Next.



    Fig. 1-2


    7. A new window will appear. In the event that the update task cannot be completed at the scheduled time, select Wait until the next scheduled time, and click Next.

    8. A summary window of the new settings will be displayed. Click Finish.

    From this point forward virus signature updates will be performed according to the newly scheduled interval.

    NOTE: Changing the timing of the regular automatic update is not recommended. By lengthening the amount of time between updates, your system is subject to a greater risk of infection.



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  3. Do I want the 32 bit version or the 64 bit version?
    You most likely want the 32 bit version - it is far more common than the 64 bit version. To be certain, please follow the steps below.

    Windows has a useful FAQ on this matter - below is an excerpt.



    1. What is the difference between 32-bit and 64-bit versions of Windows?

    The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 32-bit and 64-bit versions of Windows are designed for use in computers with 32-bit or 64-bit processors, respectively.


    2. Can my computer run a 64-bit version of Windows?

    To run a 64-bit version of Windows, your computer must have a 64-bit processor. To find your computer's processor speed, do the following:


    1. Open System by clicking the Start button, clicking Control Panel, clicking Performance and Maintenance, and then clicking System. You might have a slightly different configuration - look under "Settings" for the Control Panel if you do not see that. If you do not see "Performance and Maintenance," just go straight to "System."

    2. Under System, you can view the processor type and speed. It will mention if the processor is 64 bit - it might not mention if the processor is 32 bit.


    3. Why wouldn't Windows mention if my processor was 32 bit?

    Back when 32 bit processors were first in use, they were the only option. There was no need to distinguish between '32-bit' and '64-bit,' so many processors do not self-identify as a 32-bit processor.

    To view the full article, please click here.


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